Effective Date: 25.06.2024
Last Updated: 13.02.2025
Dexotec Music Group GmbH ("Dexotec Music," "we," "our," or "us") is committed to providing you with a seamless and efficient shipping experience. This Shipping Policy explains the terms and conditions related to the delivery of physical goods purchased from us.
1. Order Processing
1.1 Order Confirmation:
Once your order is placed, you will receive an email confirmation with your order details. Please review this information carefully.
1.2 Processing Time:
Orders are processed within 1-3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
1.3 Delays:
In rare cases, order processing may be delayed due to high demand, supply chain disruptions, or other unforeseen circumstances. If your order is delayed, we will notify you via email.
2. Shipping Options
We offer multiple shipping methods to cater to your needs:
2.1 Domestic Shipping (Germany):
Standard Shipping: 3-5 business days
Express Shipping: 1-2 business days
2.2 International Shipping:
International Standard Shipping: 7-14 business days, depending on location
International Express Shipping: 3-7 business days, depending on location
2.3 Shipping Costs:
Shipping costs depend on the weight, dimensions, and destination of your order. The final shipping cost will be calculated and displayed at checkout.
3. Delivery
3.1 Delivery Time:
Delivery times are estimates and may vary depending on the shipping method and destination. Please note that international orders may experience delays due to customs processing.
3.2 Tracking:
All orders include a tracking number, which will be provided via email once your order is shipped. You can track your order directly on the shipping carrier’s website.
3.3 Failed Delivery:
If a delivery attempt fails (e.g., incorrect address, no one available to receive the package), the shipping carrier may return the order to us. Additional shipping fees may apply to reship the order.
4. Customs and Duties (International Orders)
4.1 Customs Clearance:
International shipments may be subject to customs duties, taxes, and fees as determined by the destination country. These charges are the responsibility of the customer.
4.2 Delays:
We are not responsible for delays caused by customs clearance or other regulatory procedures.
5. Damaged or Lost Shipments
5.1 Damaged Goods:
If your package arrives damaged, please contact us within 7 days of delivery at [email protected] with photos of the damage. We will work with the carrier to resolve the issue and, if applicable, send a replacement.
5.2 Lost Shipments:
If your package is lost in transit, please contact us as soon as possible. We will investigate the issue with the shipping carrier and provide a resolution.
6. Returns and Refunds
Please refer to our Refund Policy for details on returning or exchanging items.
7. Contact Us
For any questions or concerns regarding your order or this Shipping Policy, you can reach us at:
