Effective Date: 25.06.2024
Last Updated: 13.02.2025
At Dexotec Music Group GmbH, we strive to ensure that our customers are completely satisfied with their purchase. If you are not satisfied with your order for any reason, we offer a refund under the following terms:
1. Eligibility for Refund
Refunds are only applicable to purchases made directly through our website.
To qualify for a refund, requests must be submitted within 14 days of receiving the product or service.
To initiate a refund, please contact us at [email protected] with your order number and reason for the refund request.
2. Conditions for Refund
Products must be returned in their original condition, unopened, and unused (if applicable).
Digital products or services (e.g., downloads, subscriptions, or digital goods) are non-refundable once accessed or delivered.
3. Process of Refund
Once your refund request is received and processed, we will notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
4. Exceptions
Certain types of goods are exempt from being refunded, including:
Gift cards
Downloadable software
Items marked as “Final Sale”
If you have received a defective or damaged product, please contact us immediately at ontact us at [email protected] so we can provide a solution.
5. Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund amount.
6. Exchanges
We do not offer exchanges at this time. If you need a different item, please return the original item for a refund and place a new order.
7. Contact Us
For any questions or to start the refund process, please contact us at:
